Customer Care

Name: Urban X Steel
Address: 61-63 Morgan St, North Geelong, VIC, 3215
Telephone: 03 4222 9337
Price range: $$

Custom-Fabricated. Professionally Installed. Backed by Experience.

Caring for Your Steel Products

Your Urban X Steel doors and windows are built to last — and with a little care, they’ll continue looking and performing beautifully for years to come.

We’ve put together this quick guide to help you understand what’s covered under warranty, how to care for your products, and what to do if something goes wrong. For full terms, details, and maintenance recommendations, you can download our complete warranty and care document below.

Download the Full Warranty & Maintenance Guide →

Customer Care & Warranty Overview

We’re proud to stand behind the quality of every handcrafted steel door and window we produce. Here’s what you need to know about caring for your product and what to expect from our warranty coverage.

Product Warranty At a Glance

Structural Warranty

We offer a 5-year limited structural warranty on products manufactured by us. If there’s a manufacturing defect, we’ll repair or replace it at our discretion.

Powder Coating Warranty

Our powder-coated finishes come with a 5-year limited warranty with the option to upgrade to 10-year (excluding coastal areas). If a coating defect occurs, we’ll recoat or touch up the finish.

Locksets & Hardware

Warranty coverage for locksets and hardware is provided by the manufacturer — please refer to their warranty documentation.

Caring for Your Steel Products

Regular Maintenance Is Essential

To keep your steel doors and windows looking and performing their best:

Clean every 3 months (more often in coastal or harsh environments)

Use mild soap and water — no high-pressure hoses or abrasive cleaners

Lubricate hinges, latches, and locks periodically

Repair scratches or chips in the coating immediately to avoid corrosion

Coastal Environments

Salt build-up must be removed regularly. We recommend quarterly inspections and cleaning to protect your product.

What’s Not Covered

Warranty exclusions apply to issues caused by

Improper installation by others

Lack of maintenance or cleaning

Damage from impact, misuse, or harsh environments

Changes or repairs made by non-authorised parties

General wear and tear or paint fade over time

How to Make a Warranty Claim

To submit a claim:

Email sales@urbanxsteel.com.au
Include your name, contact details, address, a description of the issue, and photos (if possible)
Claims must be made within the warranty period and before any repair work begins

We may need access to inspect the product before confirming your eligibility.

Quick Tips

Don’t power wash your doors or windows

Avoid sharp tools or solvents when cleaning

Inspect weatherstrip regularly — if loose or damaged, contact us for advice or replacement

Questions?

We’re here to help. If you’re unsure about caring for your product or want guidance on a potential issue, don’t hesitate to contact us or call us on 03 4222 9337.

@URBANXSTEEL